1one Terms and Conditions – Complete Guide to Using Our Platform

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and 1one ("Platform", "Company", "we"). These Terms govern all aspects of your use of 1one's website, mobile application, and services.

By accessing or using any part of the 1one platform, including simply browsing our website, you are deemed to have read and agreed to fully comply with these Terms. If you register as a member, this agreement becomes further binding when you tick the "I agree to the Terms and Conditions" box during the registration process.

2 Membership Eligibility

To be eligible to register and use 1one's services, you must meet all of the following requirements without exception:

• Aged at least 18 years of age at the time of registration.
• Not be located in a country or territory where online gambling is prohibited by law.
• Not have been previously banned or suspended from 1one.
• Not act on behalf of any third party in relation to your account.
• Register using accurate, truthful, and up-to-date information.
• Not be suffering from an untreated gambling addiction at the time of registration.

1one reserves the right to request proof of age and identity at any time. If a member is found to have registered with false information or does not meet the eligibility requirements above, the account will be suspended immediately and all funds in the account may be forfeited following an investigation.

3 Account Registration and Management

3.1 One Account Per Individual

Each individual is only permitted to hold one (1) active account on the 1one platform. This includes accounts registered using different names, email addresses, phone numbers, IP addresses, or devices. Owning more than one account ("duplicate account") is a serious violation of these Terms.

3.2 Password Security

You are solely responsible for the security of your password and account login credentials. 1one will not be liable for any losses arising from unauthorised access caused by your own negligence in safeguarding your login information. We strongly recommend enabling two-factor authentication (2FA) for added protection.

3.3 Account Information Responsibility

You must ensure that all information in your account profile is accurate and up to date at all times. The full name registered must match the name on your official identity document, as this information will be used during the withdrawal verification and KYC process.

4 Deposits and Withdrawals

4.1 Accepted Payment Methods

1one accepts a variety of payment methods for the convenience of Malaysian members, including local bank transfers (FPX), digital wallets such as Touch 'n Go eWallet and GrabPay, and selected cryptocurrencies. All deposits are processed securely through certified payment gateways.

4.2 Deposit and Withdrawal Limits

Minimum and maximum deposit limits vary by chosen payment method and your account tier. The daily withdrawal limit for regular members is RM 10,000, while VIP members enjoy higher limits depending on their respective VIP tier. All limits can be reviewed in your Account section.

4.3 Withdrawal Process

Withdrawals are processed within 3 minutes for eligible methods once all requirements are met, including completed KYC verification and no outstanding bonus rollover requirements. Your first withdrawal or withdrawals exceeding a certain amount may require additional document verification as a standard security measure.

• Ensure the bank account you register is in your own name.
• Withdrawals to third-party accounts are strictly not permitted.
• All withdrawals are subject to anti-fraud review before approval.
• If your account is under review, withdrawals may be placed on hold until the investigation is complete.

5 Bonuses and Promotions

5.1 General Bonus Terms

All bonuses and promotions offered by 1one are subject to specific terms set for each offer. These terms include but are not limited to rollover (turnover) requirements, validity periods, eligible game types, and maximum withdrawal limits associated with the bonus.

5.2 Rollover Requirements

The standard rollover requirement for the welcome bonus is 10x the total deposit plus bonus amount, unless otherwise stated in the terms of the relevant offer. The rollover must be achieved within the specified period. Failure to meet the rollover requirement within that period will result in the bonus and any associated wins being forfeited.

5.3 Bonus Abuse Prohibition

1one employs an advanced detection system to identify bonus abuse. Activities considered to constitute bonus abuse include:

• Betting systematically to meet rollover requirements with minimal risk (e.g., wagering on both sides of the same game).
• Colluding with other members to manipulate bonus terms.
• Using multiple accounts to claim the same bonus more than once.

If bonus abuse is detected, 1one reserves the right to cancel all related bonuses and wins, and to suspend or close the account involved without any compensation.

6 Game Rules

All games available on the 1one platform use a Random Number Generator (RNG) system that has been verified and certified by independent third-party auditing bodies. This ensures that every game outcome is entirely random and free from any manipulation.

6.1 Game Results Are Final

All game outcomes recorded by the 1one server system are final and cannot be disputed, except in cases of verifiable technical disruption. Should a technical disruption occur during an active game, 1one reserves the right to void the round in question and return the original bet to the member.

6.2 Betting Limits

Each game has minimum and maximum betting limits set by their respective game providers. These limits are clearly displayed in the game interface before you place your bet. 1one reserves the right to adjust betting limits at any time for operational or risk management reasons.

7 Security and Identity Verification (KYC)

As part of our commitment to security and legal compliance, 1one enforces strict Know Your Customer (KYC) procedures. This process is designed to protect you from fraud and ensure the integrity of the platform.

7.1 Required Documents

You may be required to submit the following documents during the KYC process:

• A copy of your Identity Card (MyKad) or valid passport.
• Proof of current address (utility bill or bank statement not older than 3 months).
• Bank statement or proof of the payment method used for deposits.
• Selfie holding your identity document (if requested for further verification).

7.2 KYC Processing Time

KYC verification is typically completed within 24 business hours. During the review period, withdrawals may be delayed. We recommend completing your KYC early before making your first withdrawal to avoid any delays.

8 Account Suspension and Closure

8.1 1one's Right to Suspend Accounts

1one reserves the right to suspend or close any account without prior notice in the event of a breach of these Terms, including but not limited to:

• Owning more than one active account.
• Fraud, falsification of information, or money laundering activities.
• Abuse of bonuses or promotions.
• Attempts to hack, damage, or disrupt the platform's systems.
• Abusive behaviour, threats, or harassment directed at our support staff.

8.2 Account Closure by Member

You may close your account at any time by contacting our customer support team. Before closure, ensure you have withdrawn all eligible funds. Any unclaimed balance after the specified period may be forfeited in accordance with our inactive account policy.

9 Liability Limit

1one provides this platform on an "as is" and "as available" basis. While we strive to ensure the platform operates smoothly at all times, we make no unconditional guarantee that the service will always be available, error-free, or meet your specific expectations.

To the extent permitted by applicable law, 1one shall not be liable for:

• Loss of wins due to technical disruptions beyond our control.
• Any indirect, consequential, or punitive damages.
• Losses resulting from unauthorized access to your account due to your own negligence.
• Changes in laws or regulations affecting the availability of services.

10 Responsible Gaming

1one genuinely cares about the well-being of our members. We provide a range of self-management tools to help you play responsibly and within your means.

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Set the maximum loss amount you are willing to accept within a given period.
• Session Limit: Limit your playing time by setting a session limit that will automatically log you out.
• Take a Break: Take a temporary break from the platform for anywhere between 24 hours and 30 days as needed.
• Self-Exclusion: Permanently self-exclude from the platform if you feel it is necessary.

For more information and support resources, please visit Responsible Gaming ours.

11 Intellectual Property

All content on the 1one platform, including but not limited to logos, designs, text, graphics, images, source code, and software, is the exclusive property of 1one or its rightful licensors. This content is protected by applicable copyright, trademark, and intellectual property laws.

You are permitted to use this platform for personal, non-commercial purposes only. Any reproduction, distribution, modification, or commercial use of platform content without prior written consent from 1one is strictly prohibited.

12 Amendment of Terms and Governing Law

12.1 Right to Amend

1one reserves the right to update, modify, or replace any part of these Terms at any time at our sole discretion. Notice of changes will be posted on our website or sent via email to the registered address. Continued use of the platform after such notice constitutes your acceptance of the amended terms.

12.2 Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable to the operation of this platform. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation before being referred to any appropriate dispute resolution forum.