At 1one, your privacy is not merely a legal obligation — it is a core value we uphold. This document clearly explains how we collect, use, store, and protect your personal information as a member of our platform.
Six core principles governing how 1one manages members' personal information.
All data transmitted between your device and our servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions.
We have never and will never sell, rent, or transfer your personal information to any third party for marketing purposes without your consent.
We only collect information that is strictly necessary for the stated purposes. No excessive or irrelevant data collection takes place beyond what is required to operate the platform.
You have the right to know what data we hold about you. This policy is written in plain language, not confusing legal jargon.
You may request to review, correct, or delete your personal information at any time through our customer support team, available 24/7.
Our Privacy Policy complies with applicable data protection legislation, ensuring your rights as a user are always upheld in accordance with the current legal framework.
Important Note: By registering and using the 1one platform, you confirm that you have read and understood this Privacy Policy. This policy should be read together with Terms and Conditions for a full overview of your rights and responsibilities.
To provide a safe, responsible service that meets regulatory requirements, 1one collects several categories of information from our members. We practise the principle of minimal data collection — meaning we only request information that is strictly necessary for the proper operation of the platform.
This is the information you fill in yourself when interacting with our platform:
| Types of Information | Example | Primary Purpose |
|---|---|---|
| Identification Information | Full name, date of birth, gender | Identity verification & KYC |
| Contact Information | Email address, phone number | Account communications & notifications |
| Identity Documents | MyKad, passport, proof of address | KYC & AML Compliance |
| Financial Information | Bank account number, payment method | Deposit & withdrawal processing |
| Security Information | Password (encrypted), security questions | Account Protection |
When you use our platform, our systems automatically record certain technical information for security and service improvement purposes:
Our Principles: We never collect sensitive information such as biometric data, medical records, or full credit card details (we only store the last four digits for reference purposes).
Every piece of information we collect has a clear and specific purpose. We do not use your data for purposes not stated in this policy without obtaining your consent beforehand.
1one does not sell or rent your personal information to anyone. However, in the course of operating the platform, we work with a number of trusted service providers. Any sharing of information is strictly limited — they only receive the data necessary to perform specific functions, and are bound by strict confidentiality agreements.
In certain circumstances, we may be required to disclose your information to government authorities or law enforcement when a valid court order, warrant, or binding legal requirement exists. In such situations, we will endeavour to notify you in advance where legally permitted.
Our Commitment: We will never share your information with third-party advertisers, data brokers, or any marketing companies without first obtaining your explicit consent.
Protecting your personal information is our highest priority. 1one continuously invests in the latest cybersecurity infrastructure to ensure your data is always shielded from both external and internal threats.
The 1one platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect platform functionality and your gaming experience. For guidance on managing cookies in different browsers, please refer to your browser's help documentation.
As a 1one member, you have certain rights regarding your personal information. We fully respect and facilitate the exercise of these rights.
You may request a copy of all personal information we hold about you. We will provide a full report within 14 business days.
If any information is inaccurate or outdated, you may request a correction and we will update it promptly.
You may request the deletion of your personal data, subject to record-keeping obligations required by law.
You may object to the processing of your data for direct marketing or profiling purposes at any time, without needing to provide a reason.
You may request your data in a machine-readable format for transfer to another service provider of your choice.
In certain circumstances, you may request that we restrict how we process your data while a dispute or review is in progress.
How to Submit a Request: To exercise any of the above rights, please contact our customer support team via live chat within the platform. We will verify your identity before processing any request to ensure the security of your account.
We do not retain your personal information longer than necessary. Retention periods vary depending on the type of data and applicable legal requirements:
Once the designated retention period has expired, your data will be securely deleted or anonymised so that it can no longer be personally associated with you.
The 1one platform is an adult service intended solely for individuals aged 18 and above. We do not knowingly collect or process any personal information from minors.
If we discover that we have collected information from an individual under the age of 18 without proper age verification, we will take immediate action to delete that information and close the relevant account. Parents or guardians who believe their child may have registered an account on our platform are advised to contact our support team immediately.
The 1one platform may contain links to or be integrated with third-party services such as game providers, payment gateways, and support platforms. This Privacy Policy applies to the 1one platform only.
We are not responsible for the privacy practices or content of those third-party websites or services. We encourage you to read their respective privacy policies before sharing any personal information with them. The presence of links to third-party services on our platform does not imply that we endorse or support their privacy practices.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant operational reasons. All changes take effect immediately upon being posted on this website.
For changes deemed material or significant, we will provide clear notice through one or more of the following methods:
We encourage you to review this page periodically to stay informed about how we protect your privacy. The most recent update date is always displayed at the top of this document.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, our team is ready to assist you.
Live Chat 24/7: The fastest way — access directly via the live chat button on our platform. Our support team will respond within minutes.
Email: [email protected] — for written enquiries requiring a detailed response, we aim to reply within 24 business hours.
For formal complaints relating to data protection that cannot be resolved through our support channels, you have the right to refer the matter to the relevant data protection authority in your jurisdiction.
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